Refund Policy
A 30-day money-back guarantee, plus the statutory withdrawal right if you are an EU or UK consumer.
Last updated: 21 September 2026
30-day money-back guarantee
If Evidalux is not what you needed, ask for a refund within 30 days of the payment and we will give it back. You do not have to justify the request. This applies to a first subscription payment and to a renewal you did not expect.
If you are a consumer in the EU or the UK
You have a statutory right to withdraw from the contract within 14 days, without giving a reason, in addition to the guarantee above. Because Evidalux is delivered digitally and starts working immediately, you are asked at checkout to agree that performance begins straight away and to acknowledge that this ends the withdrawal right once the service has been fully performed. Our 30-day guarantee is deliberately more generous than the statutory minimum, so in practice it is the one that matters.
How to ask
Email support@evidalux.com from the address on the account, or use the "Get help" link on the invoice Paddle sent you. Tell us which payment you mean — the invoice reference is enough. You do not need to explain yourself, though we are always glad to hear what went wrong.
How it is paid back
Paid plans are sold by Paddle.com Market Ltd as Merchant of Record, so Paddle processes the refund and returns the money to the original payment method. We approve refunds; Paddle moves the money. Expect it within 14 days of approval, usually sooner — how quickly it appears on a card statement depends on your bank.
Cancelling instead of refunding
Cancelling stops the next charge and leaves your access running until the end of the period you already paid for. If you want the current period refunded as well, say so and the guarantee above applies.
Where a refund may be refused
We will decline a refund where an account was used to abuse the service — for example to scan systems without authorisation, in breach of the Terms of Service. We will say so plainly rather than ignore the request. Nothing here limits your statutory rights.
Before you open a dispute
If something looks wrong on your statement, write to us first — support@evidalux.com. Almost every dispute we have seen in products like this is a renewal someone forgot about, and that is exactly what the guarantee above is for.